Copyright © 1999–2019 FastMail Pty Ltd
Systems Engineer 2018
Philadelphia, PA, USA
We’re looking for an Systems Engineer to join the FastMail team in our Philadelphia office. We provide email services that are fast, rock solid, and built on the ever-evolving Internet standards.
Together with the rest of our team, you'll work on FastMail, Pobox, and our newest service, Topicbox.
When the vast majority of people get email for free, the reason people choose a paid service is because they love email. We love our customers, and we want to give them the best possible experience. That's where you come in!
About the job
You will be maintaining and building the infrastructure that runs our services. This means caring for our hardware and networks, configuring and deploying both commodity and in-house software, thinking about capacity, and diagnosing unexpected problems. You’re ensuring site reliability, maintainability, and observability.
We value generalists, and you’ll be asked to do work across all parts of the stack. You’ll work with our experts to get a handle on everything, so in a pinch, you’ll always have a grounding in what’s going on. We value teamwork, and you’ll be working with the rest of operations to support the development, product, and support teams — who are also there to support you.
As for specific technology, we believe that an experienced system administrator can get up to speed with just about everything we’re using, so ticking every box on our list isn’t as important as being able to learn as you go. For the record, though, our systems run Debian and SmartOS. We’re using Chef, Consul, Cyrus, Postfix, PostgreSQL, Prometheus, and plenty of software starting with other letters of the alphabet, too. You’ll definitely end up needing to write some shell, Perl, and Ruby.
You are happiest when nothing is going wrong. When something goes wrong, that’s okay. You roll up your sleeves, deal with the problem, and think about how to prevent it from happening again. When nothing is going wrong, you spend your time making sure things stay that way or, just as often, making the things that are going right go even righter. You like this because it makes life better for your coworkers, rather than for mere technical perfection. You’ve already spent years managing networks of unix machines before, handling deployment of custom and off the shelf services, and creating an operational environment that you — and others — could maintain and build on.
You are eager to engage with your coworkers. You want to benefit from their experience so that your work meets everyone’s needs. You want to deliver your real solutions to their real problems. You know that the team includes everybody: you’re not just handling requests from development, but from customer support, marketing, and finance. You’re comfortable reading and producing clear, detailed written communication: emails, documentation, and specifications. With teams spread across multiple time zones with limited overlap, asynchronous communication is vital!
Working at FastMail
If you come and work with us, you'll be working at our office in Philadelphia, USA.
We have an office in Melbourne, Australia, and we're in close communication with them. Because of the time difference, this means a lot of email, a fair bit of Slack chat, and occasional video chats. This means that occasionally you might need to be available outside normal business hours for a team meeting. You will spend a hunk of time early on in the Melbourne office, getting up to speed on some systems that have, up until now, been primarily operated from there.
We encourage employees to write and speak about the great work we do, and we value people who are enthusiastic to learn and improve their skills -- and we give them a conference budget to do so. Many staffers write articles on our blog, and we hope you will, too. Several staff members are regular conference speakers.
Like everyone on our team, you'll get good benefits (such as paid parental leave) and 4 weeks annual leave. We'll set you up with equipment, books, and whatever else you need to do your job comfortably.
We see this as a full-time role with a high face-to-face communication component, so you'll be required to spend most of your work-time physically present in our Philadelphia office. There's flexibility in that though - we are partners, parents and carers ourselves, and we understand time-zone flexibility goes in both directions. Talk to us if you're unsure.
We welcome all applicants regardless of race, colour, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation.
About the only thing we can't help with is visas or sponsorship. You must already have the right to work in the USA.
Sounds great, what's next?
Email us at firstname.lastname@example.org to introduce yourself and tell us why you would be a good fit for the job! Include a PDF of your resume, but have something else to say, too!
Job Type: Full-time