Systems Engineer 2018
Philadelphia, PA, USA
We’re looking for an Systems Engineer to join the FastMail team in our
Philadelphia office. We provide email services that are fast, rock solid, and
built on the ever-evolving Internet standards.
Together with the rest of our team, you'll work on FastMail, Pobox, and our
newest service, Topicbox.
When the vast majority of people get email for free, the reason people choose a
paid service is because they love email. We love our customers, and we want to
give them the best possible experience. That's where you come in!
About the job
You will be maintaining and building the infrastructure that runs our services.
This means caring for our hardware and networks, configuring and deploying both
commodity and in-house software, thinking about capacity, and diagnosing
unexpected problems. You’re ensuring site reliability, maintainability, and
We value generalists, and you’ll be asked to do work across all parts of the
stack. You’ll work with our experts to get a handle on everything, so in a
pinch, you’ll always have a grounding in what’s going on. We value teamwork,
and you’ll be working with the rest of operations to support the development,
product, and support teams — who are also there to support you.
As for specific technology, we believe that an experienced system administrator
can get up to speed with just about everything we’re using, so ticking every
box on our list isn’t as important as being able to learn as you go. For the
record, though, our systems run Debian and SmartOS. We’re using Chef, Consul,
Cyrus, Postfix, PostgreSQL, Prometheus, and plenty of software starting with
other letters of the alphabet, too. You’ll definitely end up needing to write
some shell, Perl, and Ruby.
You are happiest when nothing is going wrong. When something goes wrong,
that’s okay. You roll up your sleeves, deal with the problem, and think about
how to prevent it from happening again. When nothing is going wrong, you spend
your time making sure things stay that way or, just as often, making the things
that are going right go even righter. You like this because it makes life
better for your coworkers, rather than for mere technical perfection. You’ve
already spent years managing networks of unix machines before, handling
deployment of custom and off the shelf services, and creating an operational
environment that you — and others — could maintain and build on.
You are eager to engage with your coworkers. You want to benefit from their
experience so that your work meets everyone’s needs. You want to deliver your
real solutions to their real problems. You know that the team includes
everybody: you’re not just handling requests from development, but from
customer support, marketing, and finance. You’re comfortable reading and
producing clear, detailed written communication: emails, documentation, and
specifications. With teams spread across multiple time zones with limited
overlap, asynchronous communication is vital!
Working at FastMail
If you come and work with us, you'll be working at our office in Philadelphia,
We have an office in Melbourne, Australia, and we're in close communication
with them. Because of the time difference, this means a lot of email, a fair
bit of Slack chat, and occasional video chats. This means that occasionally you
might need to be available outside normal business hours for a team meeting.
You will spend a hunk of time early on in the Melbourne office, getting up to
speed on some systems that have, up until now, been primarily operated from
We encourage employees to write and speak about the great work we do, and we
value people who are enthusiastic to learn and improve their skills -- and we
give them a conference budget to do so. Many staffers write articles on our
blog, and we hope you will, too. Several staff members are regular conference
You can read about our
values, and our
blog contains interviews with some of the people
who will become your colleagues at FastMail.
Like everyone on our team, you'll get good benefits (such as paid parental
leave) and 4 weeks annual leave. We'll set you up with equipment, books, and
whatever else you need to do your job comfortably.
We see this as a full-time role with a high face-to-face communication
component, so you'll be required to spend most of your work-time physically
present in our Philadelphia office. There's flexibility in that though - we are
partners, parents and carers ourselves, and we understand time-zone flexibility
goes in both directions. Talk to us if you're unsure.
We welcome all applicants regardless of race, colour, religion, age, pregnancy,
gender identity or expression, disability, or sexual orientation.
About the only thing we can't help with is visas or sponsorship. You must
already have the right to work in the USA.
Sounds great, what's next?
Email us at firstname.lastname@example.org to introduce yourself and tell us why you would
be a good fit for the job! Include a PDF of your resume, but have something
else to say, too!
Job Type: Full-time