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We’re looking for a UX Designer to join the Fastmail team! You’ll work out of one of our offices — the Melbourne CBD or
Center City Philadelphia.
About the Job
Together with the rest of our team, you’ll work on our email services Fastmail,
Pobox, and Topicbox. When the vast majority of people get email for free, the
reason people choose a paid service is because they value both privacy and a
great user experience.
Our growing team is looking to dedicate time and resources to improving our
shared design patterns. We’re looking for an experienced UX designer to join us
to document what we already do, research and test to see how we can improve, and build
consensus around great patterns. You’ll work with a great team, and have the
- build out our design system
- conduct user research about how we can improve the user experience
- brainstorm, sketch, prototype, and collaborate with our product team to
design solutions for identified problem areas
- collaborate with front-end developers on solutions to usability challenges
There’s always an interesting new challenge to solve!
You’re motivated by people. You know users come in a wide range, and you want
to give them a pleasing experience, no matter their skill level, physical
ability, or device type. You think good design is measured by ease of use, and
great design should feel effortless.
You get excited about feature requests and bug reports from users that question
your assumptions of how the system should work. You are passionate about
improvement, and iterating. You have a can-do spirit, and are happy to dive in
You have excellent written language skills and strong verbal and interpersonal
skills. You have patience, diligence, and are good at listening for the real
problem. You love engaging with your colleagues to find the ideal
You believe that creating the best user interfaces isn’t just updating the
application: it’s talking to users and your colleagues, keeping documentation
and internal systems both up to date and easy to use, and empowering your team
as well as your customers.
Ideal candidates will have experience with HTML, CSS (and how it’s generated),
that demonstrates experience in product thinking, and the ability to talk about
what you bring to projects. We are open to applicants who come to this role
from a range of backgrounds and experiences. Tell us why you’d be a great fit!
Working at Fastmail
If you come and work with us, you’ll be working at one of our offices
(Melbourne, Australia or Philadelphia, USA) and be in close communication with
the other location. Because of the time difference, this means a lot of email,
a fair bit of Slack chat, and occasional video chats. This means that
occasionally you might need to be available outside normal business hours for a
team meeting; expect to travel to the other location 1-2 times per year.
You can read about our
values, and our
blog contains interviews with some of the people
who will become your colleagues at Fastmail.
This is a full-time role. Like everyone on our team, you’ll get good benefits. Our employees receive 4
weeks annual leave in addition to sick leave, holidays, and paid parental leave
— and we’ll actively encourage you to take it. We’ll set you up with equipment,
books, and whatever else you need to do your job comfortably.
We encourage employees to write and speak about the great work we do, and we
value people who are enthusiastic to learn and improve their skills — and we
give them a conference budget to do so. Many staffers write articles on our
blog, and we hope you will, too. Several staff members are regular conference
We are hiring for this role in the time of social distancing, so you will
likely work from home to begin with. But in normal circumstances, you’ll be
required to spend most of your work-time physically present in our offices. We
value face-to-face communications (when it’s safe for us to do so!) There’s
flexibility in that though — we are partners, parents and carers ourselves, and
we understand time-zone flexibility goes in both directions. Talk to us if
We welcome all applicants regardless of race, colour, religion, age, pregnancy,
gender identity or expression, disability, or sexual orientation.
About the only thing we can’t help with is visas or sponsorship. You must
already have the right to work in Australia or the US.
Sounds great, what’s next?
Email us at firstname.lastname@example.org to introduce yourself! This job
requires clear communication, so that message is part of your application, but
please also include a PDF of your resume. We’d also love to hear about your
work to date: please include an attachment or link to a portfolio of projects
you have worked on so far.
Job Type: Full-time.