We’re looking for a Data Scientist to take Fastmail to the next level! You’ll
work in our Melbourne CBD office, building a data reporting and
visualization platform to empower the teams building the privacy-forward email
service we all deserve.
About the Job
Our customer base and team are growing. We want to
improve our understanding of our customers and business, while respecting
our customers’ privacy. We’re looking for an experienced Data Scientist like
you to join us.
This is a new role, and you will have the leeway to shape it. You’ll start by
selecting a new business intelligence platform.
You’ll work with people across our teams to consolidate existing reports there.
You’ll give the reports the kinds of visualizations that help get their point
across. Expanding outwards, you’ll work to make key reports digestible to our
larger team, and give them real-time metrics to work towards.
On an ongoing basis, your primary work will be with our product team. You’ll
help us understand customer behavior and pain points, building a data-product
feedback loop. You’ll help us identify and improve the experience for key
behaviors for customer conversion, retention and referral.
You’ll structure reporting and data collection, including from the support
team, to help direct our research and build the best customer experience we
can. There’s always an interesting problem to solve!
You are a seasoned data practitioner who’s ready for the
opportunity to structure a new data program with thoughtful decisions from the
You are great at identifying the whats that reveal important whys.
You’re an ace data cruncher.
You recognize that great visualizations supercharge great data, making it accessible to others.
You’re an advocate for knowledge sharing within your organization.
You’re a great listener, and use that skill to check your assumptions about
what the data is saying!
You have strong analysis and interpretation skills. You’re experienced
extracting and working with data, whether it’s in SQL, your preferred business
reporting tool (Power BI, Qlik, Tableau, Cognos, etc) and Excel.
You have a clear understanding of why to use platforms and tools, and what
tradeoffs they have. You’re comfortable making recommendations to leadership, and
decisions within your area of expertise.
You move towards your desired goals in iterative steps. You
know data can be messy, and that it’s better to get more eyes on
preliminary data to refine your assumptions.
Fastmail is a privacy-first provider. You understand and respect
privacy concerns that customers can have, are mindful of privacy
impacts in data collection, and know about data deidentification and
You know good writing can drive action. You have excellent written language skills, with
the ability to translate data analysis into compelling narratives
and recommendations that spark action.
We know you will want to expand our data collection. You’ll
have access to experts across the company to help, but
Working at Fastmail
If you come and work with us, you’ll be working at our office in Melbourne CBD.
Like everyone on our team, you’ll get good benefits (including 4 weeks paid parental leave), equipment, books, and whatever else you need to do your job comfortably.
Our values are core to everything we do. Our blog contains interviews with some of the people
who will become your colleagues at Fastmail.
We also have an office in Philadelphia, USA, and we’re in close communication with them. Because of the time difference, this means a lot of email,
a fair bit of Slack chat, and weekly morning video chats. (Also, once it’s safe to
travel again, you’ll have the opportunity to travel to Philadelphia, an artsy
and charming American city!)
We value people who are enthusiastic to learn and improve
their skills — and we give them a professional development budget to do so.
Several staff members are regular conference speakers, and are keen to help
others develop the skill.
Right now, we’re all working from home. Normally, we have a strong
in-person collaboration culture, as well as a standing office work-from-home day
(Wednesdays). We would like someone who will be on site and part
of our culture once it’s safe to hang out in person. We are partners,
parents and caregivers ourselves, and we understand time-zone flexibility goes
in both directions. Talk to us if you’re unsure.
We welcome all applicants regardless of race, colour, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation.
About the only thing we can’t help with is visas or sponsorship. You must already have the right to work in Australia.
Sounds great, what’s next?
Email us at firstname.lastname@example.org to
introduce yourself, tell us what your preferred reporting platform is, and what
excites you about the role! This job requires clear communication, so that
message is part of your application, but please also be sure to include a PDF
of your resume.
Job Type: Full-time
Salary: AUD$100k to $140k /year plus super.