Project Coordinator

Philadelphia, Pennsylvania

We’re looking for a Project Coordinator to join the Fastmail team in our Center City Philadelphia office. Help us keep building the best in privacy-first, people-centered email, calendars, and contacts!

What you’ll be doing

Email is a critical part of people’s day, which means our customers count on Fastmail for a smooth, consistent experience. Project coordinators help us meet that expectation. You’ll be a critical part of our process, from research to rollout.

A smoothly functioning project at Fastmail has a project coordinator who can:

You’ll be responsible for timing and understanding. Like the conductor of an orchestra, you’ll make sure work begins on time, with notice that people’s parts are coming up soon. You set the tone of the group.

You keep people focused on the key goals. You answer questions. You get people together when misunderstandings are creeping in.

Project coordinators also help with general funneling and prioritization of work. You’ll see work and potential work. This could be monitoring comments and feature requests from the support team for trends that could become projects, reviewing bugs and other immediate tasks, or sifting ideas that should be flagged for future projects. Either directly or through coordinating with staffers, you’ll consider and prioritize work.

Who will do well at this job

This role may be great for you if you are:

An ideal candidate would have:

Like everyone at Fastmail, you should understand the value of privacy-centered tools, and believe in privacy as a customer right. We also work across time zones, so you should be an excellent writer, and very comfortable communicating in text.

We manage projects in Notion and LiquidPlanner, and expect to train any hire in them. But we’d love to hear about what you love in systems you’ve used before!

Working at Fastmail

This is a full-time role. Like everyone on our team, you’ll get great benefits.

This job is based in Philadelphia, Pennsylvania. We have a strong in-person culture (with a healthy dose of individual work hours flexibility.) We would like to have someone who will be on site and part of our culture.

We also have an office in Melbourne, Australia, and we’re in close communication with them. This means that you’ll need to be available for an hour or two of evening calls each week. We are partners, parents and caregivers ourselves, and we understand time-zone flexibility goes in both directions. Talk to us if you’re unsure. (Also, once it’s safe to travel again, you’ll have the opportunity to travel to Melbourne, an artsy and charming Australian city!)

You can read about our values, and our blog contains interviews with some of the people who will become your colleagues at Fastmail.

We encourage employees to write and speak about the great work we do, and to stay engaged with their professional peers. Many staff members choose to attend conferences for learning and networking, and several staff members are regular conference speakers.

We welcome all applicants regardless of race, color, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation. We can help you relocate to Philadelphia if needed. The thing we can’t help with is a visa or sponsorship. You must already have the right to work in the United States.

Sounds great, what’s next?

Email us at pm@jobs.fastmailteam.com to introduce yourself and tell us why you would be a good fit for the job. Send us a resume (as a PDF, please) More importantly, though, have something else to say! Let us know what you’re interested in, what makes the job interesting, and anything else you want to tell us up front.

Job Type: Full-time