How to set up your iPhone, iPad or iPod Touch

Did you know: FastMail has an excellent iOS app which many of our users prefer to other mail apps. See our mobile app help for more details.

The instructions and screenshots in this setup guide are for iOS 7. Previous versions of iOS are very similar, although the screenshots may not match exactly what you see on your device.

Set up your email

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.

  1. Tap Add Account, then Other (at the bottom of the list), then Add Mail Account.
  2. Fill in your name, email address and password:

    • Name: The name people will see on the email you send.
    • Email: Your full FastMail username, including the domain.
    • Password: Your FastMail password.
    • Description: A name to identify this account (anything you like).

  3. Tap Next, then tap Save.

Your FastMail account is now ready to use; open the Mail app to read your email. You can also sync your calendar with your device.

My mail isn't showing up at all

Check the IMAP Path Prefix settings.

My folders show as subfolders of my Inbox. How do I fix this?

The default settings used by iOS for FastMail accounts shows all folders other than the system ones (Archive, Sent, Trash etc.) as subfolders of the Inbox, even though they should be at the same hierarchical level. To fix this:

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. Tap your FastMail account in the list at the top. It will be labelled with whatever you typed in for the Description field when you set it up.
  4. Tap Account, scroll to the bottom and tap Advanced.
  5. In the IMAP Path Prefix box (part of the Incoming Settings section), type INBOX.

  1. Tap to go back to your Account, then tap Done.

Messages are disappearing from my Trash. How do I fix this?

By default, iOS deletes messages permanently after they've been in the Trash for a week. To change this behaviour:

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. Tap your FastMail account in the list at the top. It will be labelled with whatever you typed in for the Description field when you set it up.
  4. Tap Account, scroll to the bottom and tap Advanced.
  5. Under Deleted Messages, tap Remove and change the setting from "After one week" to "Never".
  6. Tap to go back to your Account, then tap Done.

Adding your other email addresses

You can configure iOS mail to allow you to send from any of your addresses, including those at your own domain.

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. Tap your FastMail account in the list at the top. It will be labelled with whatever you typed in for the Description field when you set it up.
  4. Tap Account, then tap in the Email field.
  5. Tap Add Another Email… and type in the email address you wish to use then hit return on the keyboard. Repeat for all the email addresses you want to use.
  6. Tap to go back to your Account, then tap Done.

Now, when you compose a new message in Mail, you can tap the Cc/Bcc, From field and choose from any of the email addresses you have added.

Set up your calendar

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.

  1. Tap Add Account, then Other (at the bottom of the list), then Add CalDAV Account.
  2. Fill in the server name, your username and password:

    • Server: caldav.messagingengine.com
    • User Name: Your full FastMail username, including the domain.
    • Password: Your FastMail password.
    • Description: A name to identify this account (anything you like).
  3. Tap Next, then tap Save.

Your FastMail calendars will now sync with your phone and are ready to use; open the Calendar app to view and edit your calendar.

If you'd like to also use your calendar also for iPhone reminders, you can also enable this in the iPhone Settings app.

Warning: Deleting a Reminders list from your phone will also delete the associated FastMail calendar off the server and your phone.

Set up your contacts

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.

  1. Tap Add Account, then Other (at the bottom of the list), then Add CardDAV Account.
  2. Fill in the server name, your username and password:

    • Server: carddav.messagingengine.com
    • User Name: Your full FastMail username, including the domain.
    • Password: Your FastMail password.
    • Description: A name to identify this account (anything you like).
  3. Tap Next, then tap Save.

Your FastMail contacts will now sync with your phone and are ready to use; open the Contacts app to view and edit your contacts.

Note: Business/Family users. This will sync all CardDAV accounts by default (both personal and shared). If you want to sync them separately, create individual CardDAV accounts. Use the same server name and password, but set the username to select the specific address book:

Set up notes

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.

  3. Select your FastMail account from the list if you have already added it for email, calendaring or contacts. Or add it now following the email instructions.
  4. Enable the Notes option.

  5. Tap Account, scroll to the bottom and tap Advanced.
  6. In the IMAP Path Prefix box (part of the Incoming Settings section), type INBOX.

You can now verify it's working in the Notes application.

  1. Open the Notes app
  2. There will be an option at the top to back to the Accounts list.
  3. You will now see a list of places where your Notes are stored and select which set of Notes you want to view.

If you'd like to use FastMail storage as the default location for new notes to ensure they are backed up and always available:

  1. Open the Settings app.
  2. Tap Notes
  3. Select Default Account
  4. Choose FastMail for your desired default account.

If your Notes do not display, check the advanced server settings.

Updating your password

If you change your password after adding your FastMail account to your iOS device, you will need to update the settings.

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.

  3. Tap your FastMail account in the list at the top. It will be labelled with whatever you typed in for the Description field when you set it up.
  4. Tap Account, and scroll down to the "Incoming Mail Server" section.
  5. Tap to focus the Password field, delete the current contents and type in your new password.
  6. Now tap scroll down to the "Outgoing Mail Server" section and tap the first (and probably only) entry, called something like SMTP mail.messagingengine.com.
  7. Tap the first entry, mail.messagingengine.com, under the "Primary Server" heading.
  8. Tap to focus the Password field, delete the current contents and type in your new password.
  9. Tap Done, then go back to Account then tap Done again.

You should be able to both send and receive mail again with your FastMail account. If you can do one, but not the other, try following the steps again carefully: your password may have been updated correctly for incoming mail, but not for outgoing mail, or vice versa.

If you have your calendar set up on your device, you will need to update the password there as well:

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.

  3. Tap your FastMail calendar account in the list at the top. It will be labelled with whatever you typed in for the Description field when you set it up.
  4. Tap Account, then tap to focus the Password field, delete the current contents and type in your new password.
  5. Tap Done.

If you have your contacts set up on your device, you will need to update the password there as well:

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.

  3. Tap your FastMail contacts account in the list at the top. It will be labelled with whatever you typed in for the Description field when you set it up.
  4. Tap Account, then tap to focus the Password field, delete the current contents and type in your new password.
  5. Tap Done.