How to set up your iPhone, iPad or iPod Touch: iOS 12

Did you know: Fastmail has an excellent iOS app which many of our users prefer to other mail apps. See our mobile app help for more details.

iPhone, iPad and iPod apps needs their own app password to access your information. If you use your normal password or your Fastmail two step verification password on an external account, syncing to an external service won't work and you will see a password error.

Automatic configuration tool: email, calendar, contacts

Save yourself a lot of manual password entry by setting up your iPhone, iPad or iPod Touch using our automatic configuration tool.

Note: Selecting contacts/CardDAV will sync all CardDAV accounts by default (both personal and shared). If you want to sync them separately, manually create individual CardDAV accounts.

Additional Note: To add aliases that you wish to send mail from, you must configure your Fastmail account on iOS manually.

iOS 11+: Configuring from desktop

If you are setting up a device on iOS 11 or newer, you can use your camera to pick up the settings from a desktop computer.

  1. Log in to the Fastmail web interface from a desktop and go to the Password & Security screen and unlock it with your password.
  2. Use the "New App Password" button.
    1. Give your app password a name to indicate which device and app this password is for.
    2. Choose what sort of access this password requires.
  3. Generate password.

The screen will show a square black and white blocky barcode, called a QR code. It will look similar to the following. (This one is an example and will not activate).

Example QR code which does nothing

  1. Point your Camera app on your iPhone, iPad or iPod touch at the QR code on the screen.
  2. Tap on the alert to open the link in Safari.

    Viewing
code with the camera asks to open Safari

  3. Allow Safari to open Settings to show a configuration profile.

    Safari asks to open a configuration profile

  4. Install the configuration profile. This will automatically set up your mail, calendar and contact settings on your device, according to the access types you requested for this app password.

    Configuration profile view on iPhone

Configuring from mobile browser

If you are setting up a device on iOS 10 or older, use the mobile browser on your device to perform a one time automatic configuration.

  1. Log in to the Fastmail web interface from the browser on your iPhone/iPad/iPod Touch and go to Password & Security screen and unlock it with your password.
  2. Select to add a "New App Password".
    1. Give your app password a name to indicate which device and app this password is for.
    2. Choose what sort of access this password requires.
  3. Generate password.
  4. The screen will show a link to a configuration file to install a new profile.

    Configuration link on iphone

  5. Allow the browser to open Settings to show a configuration profile.

    Safari asks to open a configuration profile

  6. Install the configuration profile. This will automatically set up your mail, calendar and contact settings on your device, according to the access types you requested for this app password.

    Configuration profile view on iPhone

Adding additional accounts to send with

Adding other accounts to send with on iOS.

Set up notes

  1. Open the Settings app.
  2. Under Passwords & Accounts, select your Fastmail email account from the list if you have already added it, or add it now using the automatic configuration instructions.
  3. Enable the Notes option.

You can now verify it's working in the Notes application.

  1. Open the Notes app
  2. There will be an option at the top to back to the Folders list.
  3. You will now see a list of places where your Notes are stored and select which set of Notes you want to view.

If you'd like to use Fastmail storage as the default location for new notes to ensure they are backed up and always available:

  1. Open the Settings app.
  2. Tap Notes
  3. Select Default Account
  4. Choose Fastmail for your desired default account.

If your Notes do not display, check the advanced server settings.

Updating your password

If you change an iPhone app password after adding your Fastmail account to your iOS device, you will need to update the settings on your device. The easiest way is to delete the old profile off your device and use the automatic configuration tool to generate a new password and store it on your phone.

Manual instructions for updating your passwords

Manual configuration

To configure the app passwords for email, calendar, contacts and notes manually, we have detailed instructions. This is not the preferred way as it is more prone to human error.

Remove a Fastmail Profile

To delete Fastmail from your iOS device, you need to remove the Profile.

  1. Open Settings
  2. Go to General
  3. Scroll down to Profiles
  4. Select the Fastmail profile and use the "Remove Profile" button.

This will remove Fastmail from the list of internet accounts on that device.

It is possible to individually disable each mail, contact or calendar account in the iOS settings, but to delete them, you have to remove the profile.