Copyright © 1999–2017 FastMail Pty Ltd
Notes are missing
Have you recently upgraded your Apple phone or Mac desktop?
Apple implemented some new Notes features which moved all Notes into iCloud storage and away from belonging to your mail account. Once in iCloud, your notes are no longer accessible to FastMail.
This is the case for Mac desktop on versions OS X 10.11 and above, and iPhone/iPad on iOS 9 and above.
Notes were deleted
If a Note was deleted from the FastMail interface, using undo Ctrl-Z or the undo link straight after deleting, will undelete it.
For Notes that were removed some time ago, raise a support ticket to have them restored from backup.
A known issue with Apple Notes
A few users have reported that all their Notes are missing, and we have no record of their Notes in backups. This error started showing up around the iOS 9 update.
Unfortunately this seems to be a general issue with data syncing. If the device hasn't properly shared the data to FastMail or back to the Apple phone/Mac desktop, then the Notes go missing as if they were never saved at all.