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A reseller account is an account that is able to create sub-accounts. This is useful, for example, if an IT-support firm manages the IT infrastructure of other small firms, but without the overhead required to run their own email servers.
There are two options for resellers:
The reseller bills the sub-accounts
The reseller manages the sub-accounts themselves. The sub-accounts need to contact the reseller to make administrative changes. (Resellers do not set up any admin users within the sub-accounts).
FastMail bills the reseller the standard fee for the sub-accounts. Resellers can then charge their sub-accounts a fee for any support, as well as charge the sub-accounts for their email service with a mark-up over the FastMail cost.
FastMail bills the sub-accounts
The sub-accounts are billed directly by FastMail. The sub-accounts can administer their own accounts, resulting in little/no management overhead for the reseller. But no mark-up can be passed on to the sub-accounts.
If the sub-accounts needs help, they contact the reseller who can then charge a fee for additional support calls.
How to set up a reseller account
The first step to being a reseller is creating an account for yourself, then raise a ticket and our support team will convert you into a reseller.
Once you're a reseller, there's a new Settings → Reseller screen available to you for managing sub-accounts. On the Reseller screen, you can create new sub-accounts and manage them. It is here you choose if you want sub-account's plan billed to your account (which is the first model above, enabling you to charge a mark-up to the sub-accounts), or let the account holder manage it for themselves.
There are a number of advantages to using a reseller account, as opposed to a single account with multiple users.
- Each business sub-account gets a separate billing cycle, so when a new business comes along, you don't have to worry about back-dating or pro-rated billing.
- Each business has a separate name, user list, domains list, aliases list, distribution lists, global address book, etc. This allows you to keep each business nicely separated from each other.
- Because each business has a separate name, you can direct each business to their customised login screen.
- There's no extra cost in being a reseller. You are only charged the standard rate for accounts you create. It makes managing multiple businesses easier.