Compromised accounts

If you think your account may have been compromised, but you're not sure, please do the following:

What makes a login suspicious?

Securing your account

Even if you don't see any supicious logins, you may have other reasons to believe your account details have been stolen. As such, it's a good idea to follow the steps below.

  1. Scan your computers for malware using software from a reputable company. One way that accounts are commonly compromised is through key-logging malware.

  2. If you can still log in, change your password immediately. If you can't log in and need to reset your password, please use our account recovery tool. If you're having trouble with the account recovery tool, please contact our support team and explain the situation, and they will assist you further.

  3. Once you have access to your account, we highly recommend enabling two-step verification to make it a lot harder for your account to be compromised.