Email retention is a feature that provides a tamper-proof copy of every email sent or received, accessible only by administrators of the business. This feature is only available to business accounts. The system is flexible enough to meet the demands of most industries:
To enable email retention in your business account:
[+]link to expand the account details.
You'll be taken to a screen where you can choose whether to enable retention of incoming and/or outgoing email. You can also set extra Bcc addresses to send a copy of the user's sent email to.
Because our retention system is flexible, and because different businesses and industries have different retention policies and requirements, our pricing is based on the total size of email retained for a user.
This means in a basic case, you could use retention as a short term backup and monitoring system. For instance, you could enable a 3-month retention policy so that any email a user deleted within the last 3 months could be easily restored, or you can view a log of all emails sent by a user in the last 3 months. With the relatively low storage used by 3 months of emails, this would be a relatively cheap way of buying this peace-of-mind.
In industry compliance cases, where 5-year, 7-year or even longer retention periods are required, there's no arbitrary limits to the size, number or bandwidth of emails sent/received that can be retained. You can keep everything for as long as you need.
The price is calculated and charged on the 1st calendar day of each month. For each user archive, $2.50 is charged for each gigabyte or part thereof in the user's retention account.
As an example, consider 3 users with the following retained email on the 1st day of a month.
|Joe||0.7 GB received, 0.2 GB sent||0.9 GB total|
|Jane||1.3 GB received, 0.3 GB sent||1.6 GB total|
|Bill||3.2 GB received, 0.5 GB sent||3.7 GB total|
The total charge on that day would be 1 GB + 2 GB + 4 GB = 7 GB x $2.50 USD = $17.50 USD.
Note that the pricing is per archive, not per user. Deleting a user doesn't remove the existing archive (by default it is retained for historical purposes). Deactivating archiving of new messages still leaves the existing archive in place.
Only administrators of the business can view retained emails.
[+]link to expand the account details, then click the Mailbox link to look into that account.
In the folder list on the left is a list of users with retention enabled, with a sub-folder each for sent and received email.