Meet Sez, a Fastmail Customer Service and Technical Support Agent based in Australia, who helps customers solve problems with kindness and compassion.
Yesterday the Electronic Frontier Foundation released a new website for their STARTTLS Everywhere project. The STARTTLS Everywhere project has actually been going on for a number of years, but yesterday’s reboot got a new website, new logos and a renewed marketing push, so it’s been getting a lot of press. The aim of the campaign […]
Ricardo (Rik) Signes is Fastmail’s CTO. He joined our team in 2015 when Fastmail acquired Pobox in Philadelphia. Get to know Rik! What I work on Historically, I have been the primary programmer on Pobox and Listbox, and I did a lot of work in the last few years building the framework of Topicbox. But […]
If you ever have a problem with your service, we have a team of friendly and knowledgeable support staff ready to help you out. Meet Kourtnee! Name: Kourtnee Mitchell Role: Support Agent What I work on My day is mainly support requests and working through customers’ issues — be it deliverability or email configuration. I’m […]
Jamie is responsible for helping to keep all of our branding and marketing collateral in check and is an integral part of our team. Name: Jamie Toyama Role: Senior Graphic Designer Time working for FastMail: One year Background I have been a Designer for over 19 years now. After finishing uni I got my first […]
This week, Cloudflare disclosed a major security breach, affecting hundreds of thousands of services’ customer security. While FastMail uses Cloudflare, your information is safe, and it is not necessary to change your password. The Cloudflare security breach affects services using Cloudflare to serve website information. When you go to our website (or read your email, […]
Meet Rob N, the heart of the Fastmail infrastructure team. What I work on What don’t I work on?! I keep everything running smoothly and try to remove obstacles for everyone else, whether staff or customers. How did you get involved with Fastmail? I was working on email at my last employer for 13 years, […]